The strategic practice of outsourcing your live chat service to a different provider is known as live chat support outsourcing. Now, rather than leaving the task of responding to your customer’s inquiries entirely up to you, this third-party provider would be in charge of doing so. And after the vendor has the contract to provide your live chat services, they will respond to client inquiries, handle various conversations, and provide solutions from your end to the consumers. https://www.vcarecorporation.com/blog/why-outsource-live-chat-support-to-serve-better-customer-support