Companies must constantly evolve to stay competitive, but with that progress comes challenges.

Hidden within complex IT systems is the “dark estate”—areas unknown or overlooked by IT teams.

Employees reportedly feel they are only performing at 60% of their productivity capacity, while 22% of employees believe the right technology and support can increase their productivity. It’s clear that these unseen IT issues not only hinder productivity but also impact the overall digital employee experience (DEX).

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