Hewlett-Packard created the HP Support Solutions Framework (HPSSF), a web-based helper tool. It's a comprehensive collection of tools. The HP users may use it to manage their hardware, access, install, and delete system drivers, and modify BIOS or other Windows settings. 
You don't have to go to the website to contact HP Customer Support or access device information (like a serial number). Alternatively, to access the Downloads section with this integrated interface. It offers you rapid fixes whenever you need them and if something goes wrong.