Business owners eventually begin to spread themselves too thin between marketing, customer service, and sales activities. Very frequently, to concentrate on expansion, many organisations begin to overlook their customer service operations.
The issue, though, is that poor customer service may result in a decline in client loyalty and harm your brand’s reputation over time. The second problem is that employing customer support representatives internally may be a time- and money-consuming process. This is why a lot of companies want to hire reputed US-based customer service representatives to outsource live chat support that can scale up or down quickly, speak in the company’s voice, and have extensive product knowledge.
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